In our example, the domain is used in the request (the cloudowa part is dropped). To eliminate these issues for users with cloud mailboxes, perform the following steps:Ĭreate a CNAME record in DNS (for example, ) that points to :īe sure to create this CNAME record in your internal and external (public) DNS, because users might connect from internal or external Internet connections. The endpoint causes users to see certificate mismatch warnings. The endpoint requires the domain in the URL (to distinguish between Microsoft 365 Apps for business and consumer offerings). The endpoint for the cloud mailboxes is external (it's not in the domain that users expect). The experience isn't seamless for the affected users.Ĭonfigure the TargetOWAUrl setting on the organization relationship: The issues with this option are: Tell the users the new URL (for example, ): The issues with this option are: To allow the affected users to connect to their mailboxes by using Outlook on the web, you have two options: On Monday after the move, those same users now get an error when they try to access their mailboxes by using that URL. On Friday before the move, the users accessed their on-premises mailboxes by using the URL. With that in mind, the Outlook on the web (formerly known as Outlook Web App) coexistence story is important.Ĭonsider the following scenario: a company uses a hybrid deployment to move some of their mailboxes from on-premises Exchange to Microsoft 365 or Office 365. Users need uninterrupted access to their mailboxes regardless of where or when their mailbox is moved. When your message is ready to go, click Send.Learn how to configure a URL for Outlook on the web (Outlook Web App) for cloud mailbox users in a hybrid environment.Ī major concern for organizations that move to Microsoft 365 or Office 365 from on-premises Exchange is the user experience. In the future, the name is cached so it resolves quickly. The first time you enter a person’s name, Outlook on the web searches for that person’s address. To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or Cc box. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list. Right-click the From address and choose Remove. The first time you use the shared mailbox, you need to add the address to the options available in the From drop-down list: This option shows you that the people who receive the email message will see it comes from the shared mailbox and not from your own email account. A new message form opens in the reading pane.Īt the top of the message, choose > Show From. To remove it, right-click the shared mailbox, and then click Remove shared folder.Ĭhoose New mail above the folder list. You also can remove the shared mailbox from your Folder list. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. Or, type the name of the shared mailbox you are a member of, such as shared mailbox displays in your Folder list in Outlook on the web. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Sign in to your account in Outlook on the web.įor Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder. For Exchange on-premises mailboxes, right-click the name of your primary mailbox (such as Molly Dempsey) in the left navigation pane, and then choose Add shared folder. After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web. If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method.
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